No date for Olivia

Friday 19th September, 2008 - £7,926.83 in debt…

I am perplexed. Over seven weeks ago, I started the process of switching my energy bills to a capped tariff from E.ON, but I still haven’t been given an official switch date.

I’ve given E.ON my meter readings, opened every bit of mail I’ve received from them, but nothing. What’s going on?

A little E.ON envelope plopped onto my welcome mat this morning, but it was just a very pointless letter explaining that, although their standard prices have gone up, my bills won’t be affected. Which is the very least I’d expect from a capped tariff, to be honest.

I’ve worked out that my previous suppliers owe me money because I’ve been over-paying for the past two years, so I want my rebate as soon as possible. That’s not unreasonable, is it? Should it be taking this long?