This is the easy bit….

*UPDATE* Find out how to input your Click Energy 5 meter reading by following our guide.

It’s been drawn to my attention by many Consumer Choices subscribers that manually inputting meter readings on the British Gas site is at best confusing, and at worst virtually impossible.

Here’s a selection of the comments I’ve received:

• “I have gone to britishgas.co.uk/meter and can not find where you add the reading”

• “Need to give British Gas a meter reading, can’t find where to put it. beginning to wish I hadn’t bothered”

• “I have tried to give you my first meter reading but it seems that whoever is responsible for this website has omitted to make provision for clients to use”

• “I am trying to submit my first meter reading but cannot find a way through the minefield”

• “Come on British Gas sort out your system, I see I am not the only one having this problem”

Damning indeed, and sent in the kind of volume that suggests there is a genuine problem here.

As an E.ON customer myself, I’ve not had any first hand experience with the British Gas Click Energy 5 online account management system. If anyone does know of a direct solution to this problem, please leave a comment below.

Having had a look at the ‘your account’ area, I would strongly suggest that you log in before attempting to submit a meter reading. It should make the process a whole lot easier.

One final note, and I really hope I’m putting two and two together here and making five, but I noticed the following in the Click Energy 5 terms and conditions:

“Click Energy 5 is for customers who agree to manage their bills online and take paperless billing. We reserve the right to transfer you onto our current standard variable rates if you fail to sign up to online account management and paperless billing within the first 6 weeks of coming onto supply with us and/or signing up to the Click Energy 5 product from us.”

British Gas wouldn’t be making it deliberately hard for you to input your meter readings would they?