Comments on: Pay up Npower, Npower Pay up

By: Becca Talbot

Becca Talbot — Tue, 05 Aug 2008 12:01:29 +0000

PROGRESS!!!! I have finally managed to get through to E.ON, who have told me that their online terms and conditions will be “revised” within the next three days… WATCH THIS SPACE!

By: Becca Talbot

Becca Talbot — Mon, 04 Aug 2008 08:14:47 +0000

This one’s for you Andy…

http://www.consumerchoices.co.uk/EONs-changing-terms-and-conditions.html

By: Becca Talbot

Becca Talbot — Tue, 29 Jul 2008 10:01:29 +0000

Interestingly, E.ON have ommitted clauses 17, 18 and 19 from their online terms and conditions

http://www.eonenergy.com/Terms+And+Conditions/Residential-Products-Terms-and-conditions/Price-Protection-Terms-and-Conditions.htm

This is one for the Consumer Spy - I am on the case!!

By: Dan Drage

Dan Drage — Mon, 28 Jul 2008 09:05:09 +0000

Hi Andy,

That’s a really important point you’ve raised there, and i’m going to reprint this comment in the forum too if that’s ok with you?

Had they not changed that clause, then they would not have been able to join this round of price hikes.

I’d love to see a scan of that letter if you could provide me with one.

By: Andy Liput

Andy Liput — Fri, 25 Jul 2008 21:49:07 +0000

EON have made a mistake in their Fully Protected Plan 15. They missed out some crucial “get out” clauses in their new sections 17 and 18.

After signing up on their original scheme, I recieved a letter today that was back dated 5 weeks with new terms attached. They tried to say that it was to remove any confusion that customers might have. The truth is more likely to be that someone in their legal department made a big mistake. The new conditions, if accepted would allow them to pass on some price rises and remove the Full Protection that was originally promised.

I wonder how many consumers will notice what they have done.

By: Dan Drage

Dan Drage — Fri, 23 May 2008 11:41:47 +0000

Good point Michael.

I should have said: ‘it’s the cheapest way to buy your fuel, for now’.

More news here:

http://www.energychoices.co.uk/competition-a-myth-in-energy-sector-22052008.html

By: Michael Phillips

Michael Phillips — Tue, 20 May 2008 17:41:52 +0000

Oh and another thing (as drunks in the park say), if energy prices keep fluctuating you will have to keep switching. 6 weeks ago I switched to Eon Online (or something like that), they were the cheapest by some distance, yet now they are £120 more expensive.

By: Michael Phillips

Michael Phillips — Tue, 20 May 2008 17:39:57 +0000

Before you switch guys, make sure you use a price comparison site. Its very rare for any one supplier to be cheapest for the whole of the UK. Energy suppliers (and I mean all of them, not just the ones we love to hate) have become very “media savvy”. They know how to generate the right headlines, so always compare carefully before switching.