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Welcome to the ConsumerChoices Blog
 

Pay up Npower, Npower Pay up

Dan Drage
May 19th, 2008

It\'ll be so much cheaper, honest... Another one bites the dust

 

Ok, a quick round up of a few happenings in the world of energy that occurred during my absence last week:

 

(1) The FA Challenge Cup, sponsored by E.ON, was deservedly won by Portsmouth on Saturday. It finally hit home for me why E.ON has spent the best part of £35 million on sponsoring the event this year; it’s all about the final isn’t it? E.ON hoardings, E.ON blimps, E.ON giant sized foam hands, even E.ON emblazoned ribbons on the cup itself.

 

Did I see ‘We won this cup thanks to the power of E.ON’ type flags being waved by the victorious side, or were my eyes deceiving me? Presumably ‘We won this cup thanks to a dodgy penalty at Old Trafford and some astute dealings in the African transfer market’ didn’t fit.

 

(2) I’ve had a number of aggrieved npower customers write to me this week in response to this story:

npower slammed by customers

One such complainant reported being told by an npower door to door salesperson his monthly electricity bill would not exceed £40, only to receive a first quarter bill for £600!

 

My advice, if you’re having no luck with the customer services department of your provider, is to complain about corporate miss-selling through Energywatch (the utilities watchdog). There are two ways to do this, either tell your story to Energywatch, and they will complain on your behalf (adding credence to your complaint), or use their online ‘letter wizard’ to construct a hard hitting and concise written argument.

 

In fact, I’d suggest tackling both.

 

(3) Finally, a strange week for British Gas, who surmised the strong possibility of further price rises during high summer (a price hike that’s been anticipated within the industry for some time), then cut the cost of their Click 5 online dual fuel tariff.

 

Again, I like to throw in my two penneth worth, but this is a no brainer. Take advantage of the cheap energy while you can, get yourself online, and sign up for Click Energy 5. It may not last forever, but Click Energy 5 is currently the cheapest way to buy your fuel.


8 Responses to “Pay up Npower, Npower Pay up”

  • Michael Phillips Says:
    May 20th, 2008 at 6:39 pm

    Before you switch guys, make sure you use a price comparison site. Its very rare for any one supplier to be cheapest for the whole of the UK. Energy suppliers (and I mean all of them, not just the ones we love to hate) have become very “media savvy”. They know how to generate the right headlines, so always compare carefully before switching.


  • Michael Phillips Says:
    May 20th, 2008 at 6:41 pm

    Oh and another thing (as drunks in the park say), if energy prices keep fluctuating you will have to keep switching. 6 weeks ago I switched to Eon Online (or something like that), they were the cheapest by some distance, yet now they are £120 more expensive.


  • Dan Drage Says:
    May 23rd, 2008 at 12:41 pm

    Good point Michael.

    I should have said: ‘it’s the cheapest way to buy your fuel, for now’.

    More news here:

    http://www.energychoices.co.uk/competition-a-myth-in-energy-sector-22052008.html


  • Andy Liput Says:
    July 25th, 2008 at 10:49 pm

    EON have made a mistake in their Fully Protected Plan 15. They missed out some crucial “get out” clauses in their new sections 17 and 18.

    After signing up on their original scheme, I recieved a letter today that was back dated 5 weeks with new terms attached. They tried to say that it was to remove any confusion that customers might have. The truth is more likely to be that someone in their legal department made a big mistake. The new conditions, if accepted would allow them to pass on some price rises and remove the Full Protection that was originally promised.

    I wonder how many consumers will notice what they have done.


  • Dan Drage Says:
    July 28th, 2008 at 10:05 am

    Hi Andy,

    That’s a really important point you’ve raised there, and i’m going to reprint this comment in the forum too if that’s ok with you?

    Had they not changed that clause, then they would not have been able to join this round of price hikes.

    I’d love to see a scan of that letter if you could provide me with one.


  • Becca Talbot Says:
    July 29th, 2008 at 11:01 am

    Interestingly, E.ON have ommitted clauses 17, 18 and 19 from their online terms and conditions

    http://www.eonenergy.com/Terms+And+Conditions/Residential-Products-Terms-and-conditions/Price-Protection-Terms-and-Conditions.htm

    This is one for the Consumer Spy - I am on the case!!


  • Becca Talbot Says:
    August 4th, 2008 at 9:14 am

    This one’s for you Andy…

    http://www.consumerchoices.co.uk/EONs-changing-terms-and-conditions.html


  • Becca Talbot Says:
    August 5th, 2008 at 1:01 pm

    PROGRESS!!!! I have finally managed to get through to E.ON, who have told me that their online terms and conditions will be “revised” within the next three days… WATCH THIS SPACE!


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